Terms and Conditions
Our Returns Policy
We want you to enjoy your products from The Linen Works. If you are not entirely delighted with the products that you have chosen you may return them to us within 21 days of receipt. We will be more than happy to offer you an exchange or, at our decision, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.
Making Returns
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. To return any products to us, please:
Complete the reverse side of the invoice (which comes with your order) and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel, enclose the invoice and send it back to:
The Linen Works (London) Ltd
Returns Department
12 Ingate Place
London SW8 3NS
When returning items we strongly recommend that you obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
Returning Sale Items
Sale items must be returned within 7 working days of receipt if for any reason the product does not live up to your expectations. Returned goods must be complete, in perfect condition, unused, and with the original packaging. We regret we cannot accept returned cut fabric unless the item is faulty.
Your Right To Cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days.
Voucher Codes
Voucher codes can be used up to any given expiry date but cannot be used in a sale. We may run an extended voucher code but this will be suspended whilst a sale is on. It is forbidden to pass voucher codes on. They must be used only by the issuee.
Payment and Taxes
We accept online payment in a secure environment by credit card. We currently accept Visa, Mastercard, Delta and Switch. All transactions are shown in pounds sterling (£).
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The current rate of VAT is 17.5%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
Conformity Of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Terms & Conditions
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact info@thelinenworks.co.uk before placing an order with us.
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
A Contract between the customer and The Linen Works (London) Ltd for the sale of our products will only exist once an order has been accepted, processed and despatched (at which point the buyers credit/debit card will be charged for the value of the goods despatched). This does not affect the customer's statutory rights.
Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen - please refer to our returns policy below. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.
Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark of The Linen Works (London) Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with The Linen Works (London) Ltd.
Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Our Details
The Linen Works (London) Ltd
12 Ingate Place
London SW8 3NS
Company Registration Number 07321876
VAT Registration Number 997771146
The Linen Works® is a Registered Trade Mark of The Linen Works (London) Ltd.