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Call us 0203 744 1020
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Privacy Policy
Data Protection

When you order with us, we ask for information such as your name, e-mail address and credit and debit card details. A contact telephone number is also required so that we may contact you if there is a problem with your order. All this is necessary to process your request or notify you of acceptance of your order.

Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us.

All the information we collect via our website or through correspondence with you may be used for the following purposes - dealing with orders and accounts, processing payments, credit reference checking, fraud detection and research.

Internal Systems

We protect your privacy in several ways:

Access to customer account information is limited to those who need access for the performance of their job.
We use full login and password controls on our system.
Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data.
If for any reason you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required.

Mailing List

When you sign-up to receive our email updates, we may collect optional information such as your name, post code, and product interests. We use this personal information to tailor our email messages and to enhance our product and service offerings.

If you do not want to receive offers and promotions by email, you can easily unsubscribe by clicking on the link on the bottom of your email. Please remember it can take up to 21 days to fully remove you from our email mailing list so you may receive one or two more. If you do not want to receive offers and promotions by post, let us know at customercare@thelinenworks.co.uk or by calling us on 020 3744 1020 (Monday - Friday 9.00am to 5:30pm). Our brochures are printed in advance so it can take up to eight weeks for the process to be complete and you may receive one further brochure.

Data to Third Parties

The Linen Works will never pass on your email address to a third party for marketing purposes.

We may disclose your personal information to third parties who perform functions on our behalf such as shipping, fulfilling orders, processing payments, carrying out our own promotional services or data management. We will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes. You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law or to comply with any legal process, to prevent and detect fraud and to protect and defend our rights and property.

Collected Information

We collect personal information when you order from The Linen Works, or sign up to our email and/or catalogue updates; or when you contact us with a comment, question or complaint. This may include, for example, your name, date of birth, email address, postal address, telephone number, whether you are male or female and your product preferences.

You can visit our site without telling us who you are or providing us with any personal information. However, we collect the I.P. (Internet protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to improve our website.

We use cookies, tracking pixels and similar technologies to collect information about the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognise you when you return. We use cookies to better understand your use of our website so that we may continue to refine, personalise and improve the website. Also, these data may also be used to target ads to you on other websites.

If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features on our website. The information collected through cookies may be combined with other identifiable personal information (such as demographic information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation.

If you would like further instructions on how you can opt out of receiving targeted advertising, please follow this link to the EDAA opt out site at youronlinechoices.eu.



Security

What is SagePay?

You may notice that you get redirected to a SagePay web page when you proceed to make a payment of your items. We use Sage Pay as our Internet Payment Service Provider. They offer us the software to enable our website to take secure online credit and debit card payments.


How safe are my credit or debit card details on your site?

We know that security is a major concern to many of our customers. We have put a very secure system in place so you can feel completely at ease when shopping with us over the Internet.

We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Once your order has been transferred to our order processing system all credit card details are removed from the website. This does mean you have to give your card details every time you place an order with us but this minor inconvenience ensures that it is totally safe to shop with us.


Transaction Security

All transaction information passed between our website and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.


Encryption and Data Storage

Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the UK and US Government. The encryption keys are held on state-of-the-art, tamper proof systems, making them all but impossible to extract. The data held by Sage Pay is extremely secure and Sage Pay is regularly audited by the banks and banking authorities to ensure it remains so.

For more information on Sage Pay’s security policies, please click here


What happens if I think my card has been used fraudulently?

The risk of fraud from using your card on our website is extremely low. Nevertheless, if your card is used fraudulently as a direct result of having been used to buy from our site, we will work closely with your bank and credit card company to provide any information they require to resolve the issue to make sure you do not lose out as a result.
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